Quality Policy

The Quality Policy of The Board of Trustees and Bidwill Trust Hospital staff is to provide exceptional personalized patient care, in a modern environment, delivered with skill and compassion that are guided by our strategic values of ‘CARE’

Community - Hapori, 

Accountability - Whaiwhakaara,

Respect - Whakaute and

Excellence - Hiraka. 

To ensure that we:          

1. Provide services that:

- are responsive to individual needs, affirm and respect the dignity, uniqueness and rights of every person, recognizing cultural backgrounds, religious beliefs, values, and sexual orientation;

- honour the Principles of the Treaty of Waitangi of Partnership, Participation and Protection with a focus on equity of access;

- aspire to provide the highest quality care and service delivered in a timely, responsible and effective manner promoting well-being and optimal health outcomes for all patients;

- are guided by the Code of Health and Disability Services Consumers’ Rights;

- promote health within the community.

2. Employ competent and compassionate people who participate in ongoing educational development to ensure a Quality Service.

3. Maximize the use of all available resources to achieve a cost effective and efficient service, without compromising patient care, with a focus on Continuous Quality Improvement.

4. Provide a restful atmosphere in which to recover and recuperate in an environment that is well maintained, pleasant and safe for all users.

5. Maintain Quality Assurance with certification to ISO 9001:2015 Standards.

6. Maintain Health & Disability Certification meeting Ngā paerewa Health and Disability Services Standards NZS 8134:2021.

7.  Maintaining a workplace that adheres to the health and safety practices outlined in the Health and Safety at Work Act 2015, and a focus on the health and wellbeing of our staff.

8. Maintaining Food service certification through MPI in line with the Food Act 2014.


Hospital Closures

If you need assistance following your discharge from Bidwill and the hospital is closed there are instructions on the hospital answerphone service, please listen carefully.

Your Rights as a Patient

Bidwill Trust Hospital abides by a Code of Patient Rights, ensuring proper standards are adhered to with respect and fair treatment by listening and recognising your need for dignity, independence, information, support and decision making. We welcome all feedback and complaints.

Your Rights as a Patient

Respect You should always be treated with respect. This includes respect for your culture, values and beliefs, as well as your right to personal privacy.

Fair Treatment No-one should discriminate against you, pressure you into something you do not want or take advantage of you in any way.

Dignity and Independence Services should be provided in a way that respects your dignity and independence.

Proper Standards You have the right to be treated with care and skill, and to receive services that reflect your needs. All those involved in your care should work together for you.

Communication You have the right to be listened to, understood and receive information in whatever way you need. When it is necessary and practicable an interpreter should be available.

Information You have the right to have your condition explained and be told what your choices are. This includes how long you may have to wait, an estimate of any costs and likely benefits and side effects. You can ask any questions to help you be fully informed.

It’s Your Decision It’s up to you to decide. You can say no or change your mind at any time.

Support You have the right to have someone with you to give you support in most circumstances.

Teaching and Research All these rights also apply when taking part in teaching and research.

Complaints It is OK to complain – your complaints help improve services, and It will not have an adverse effect on the way you are treated.


Learn more here: hdc.org.nz/the-code-of-rights

Your Admission to Hospital

Thank you for choosing to stay at Bidwill Trust Hospital. The management and staff look forward to welcoming you and hope your stay is pleasant and comfortable. On arrival at Reception you will be accompanied to your room or day surgery lounge and admission procedures will be carried out by the Nurse on duty. Depending on the time of your scheduled operation, there will be a waiting period.

Fasting Before Surgery

If your operation is in the morning, do not eat anything after midnight but you may have water to drink until 6:00am. For afternoon operations, have a light breakfast of toast or cereal (not a cooked breakfast) before 7.30am. You may drink water up until 11:00am. Babies can be breast fed up to three hours before surgery and bottle fed babies up to four hours before surgery. They may continue to have water up until two hours before surgery.

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