Your Health Information

Bidwill Trust Hospital is committed to safeguarding the privacy of your personal information. All staff are bound by the Privacy Act 2020 and comply with the Health Information Privacy Code that govern how we collect, use, disclose and store your personal and sensitive (health) information.

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Your health information is collected to enable us to provide you with the best possible care and treatment during your stay with us. Usually, this information is collected directly from you and takes place when you complete your admission form, when we undertake your preadmission assessment and during the admission process. In the case of an emergency, we may also need to collect information from third parties such as a relative, power of attorney, employer or another health provider in the event it is unreasonable or impracticable to collect it from you.

At times it is necessary for us to share this information with other health professionals involved in your care and for administrative purposes with agencies such as insurance companies and ACC.

By law we are required to retain your health information for 10 years. You have the right to access this information at any time and this request can be made through our Privacy Officer.

We will:

  1. Collect and store information including health imaging that is necessary to provide safe, effective treatment.
  2. Use the information we collect only for its intended purpose (i.e., ongoing care, treatment, administration. teaching, audit or research which assists us to improve the services we provide)
  3. Take all reasonable steps to keep your hardcopy and electronic information secure where only authorised staff can access the information and may be referred to for clinical purposes and for audit teaching and/or rese
  4. Pass on to government agencies only that information to which they are legally entitled.
  5. Allow you to check the accuracy of your information and correct any information as directed by you.


Please note that this organisation is contributing to, and accessing healthcare information from HealthOne

HealthOne is a South Island based secure electronic record that allows registered healthcare providers directly involved in your healthcare, to quickly access information such as your test results, allergies, medications, GP summaries and hospital information. HealthOne strictly adheres to the principles of the Privacy Act 2020 as well as the Rules set out in the Health Information Privacy Code 2020.  Access is only possible via an approved highly secure healthcare information network which is regularly audited and tested.  Privacy auditing is used to check that only those directly involved in your care are accessing your information.  To find out more about HealthOne please visit  Please note that you are entitled to restrict the sharing of your healthcare records by contacting 0508 837 872 or emailing This email address is being protected from spambots. You need JavaScript enabled to view it.


Contacting Us

If you have any questions about the privacy of your information or if you have a complaint, you should contact us on 03 6871230 and ask for the General Manager. Alternatively, you can contact the Office of the Privacy Commissioner.